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The AI service layer,
delivered by you.

Build and ship AI agents into the IT, HR, finance, and security work your customers run every day. Kelasa is the platform MSPs, IT consultancies, and systems integrators deliver it on.

Start the conversationHow the program works
MSP-led
deployment model purpose-built for managed IT and ESM delivery
Co-built
delivery playbooks, reference agents, and embedded onboarding support
100%
of customer delivery you own after handoff
Who we partner with

We partner with the teams that run IT and employee service for other companies.

Our partners own the customer relationship and the delivery. Kelasa gives you the platform, the playbooks, and the engineering pairing to make AI part of how you already operate.

Managed service providers

MSPs delivering IT, security, or workplace services who want an AI ITSM and ESM offering they can take to every customer.

IT and ESM consultancies

Advisory and implementation firms whose customers are asking what AI means for service management, and who want to deliver it as a service of their own.

Systems integrators

Established SIs adding AI agents to the ServiceNow, Jira, Okta, and ITSM modernization work they already deliver.

Regional partners

Teams who own the customer relationship in a geography or market segment and want a platform behind them.

The deal

You bring the customers.
We bring the platform and the playbook.

You bring
  • Customer relationshipsThe IT, security, or shared-service estates you already manage.
  • Delivery operationThe team, operating model, and SLAs to ship and run service software for your customers.
  • Service expertiseReal understanding of how the IT, HR, finance, and security work actually gets done at the companies you serve.
  • Long-term ownershipAccountability for the agents once they're live, the same way you own the rest of the customer's IT.
We bring
  • Agent StudioThe platform you use to build, govern, and improve agents for every customer.
  • Reference agentsProduction-ready patterns for IT service desk, access, finance ops, HR requests, and security, ready to tailor to each customer's stack.
  • Embedded co-deliveryOur engineers pair with your team on the first deployments until your delivery model owns it end-to-end.
  • Sales engineJoint demand generation, opportunity scoping, and pipeline support, plus co-marketing on every customer win.
Program tracks

Two ways to partner with Kelasa

Pick the track that matches how your firm already goes to market.

Flagship

MSP Partners

Embed Kelasa as your AI ITSM and ESM offering across every customer you serve.

  • Co-built service line with the Kelasa partnership team
  • Embedded co-delivery on first 3 customer deployments
  • Standardized agent library across your customer base
  • Roadmap access and a direct feedback channel into the platform
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Technology Partners

We implement and run your platform for customers on your behalf, from MDM and compliance to security tooling.

  • Agents that roll out and configure your tool in each customer's environment
  • Ongoing operation: enrollment, monitoring, and remediation handled for you
  • Reference deployments tuned for MDM, compliance, and security
  • Co-marketing and joint go-to-market on shared customers
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The partner journey

From the first call to a practice of your own

  1. 01

    Apply

    Tell us about your firm, the customers you serve, and the service work you already deliver.

  2. 02

    Align

    Joint working session to choose your program track, customer focus, and the first agents to ship.

  3. 03

    Onboard

    Sales, delivery, and engineering enablement on Agent Studio and the Kelasa ITSM and ESM playbooks.

  4. 04

    Co-deliver

    Embedded co-delivery on your first one to three customer deployments until your team owns the model end to end.

  5. 05

    Scale

    Run independently with platform support, roadmap access, and joint go-to-market on new customers.

FAQ

Everything you'd ask us on a call

You build, ship, and run Kelasa agents for your own customers. You keep the relationship and the delivery, and Kelasa gives you the platform, a library of reference agents, embedded co-delivery on your first deployments, and sales support on new opportunities. It runs as a service line you own, with Kelasa behind it.

You do. Kelasa works through partners, never around them. The agents you deliver are yours to run and improve, the same way you own the rest of a customer's IT and service estate.

No. In Agent Studio you write journeys in plain language that tell the agent how to handle a request, and workflows are generated as code your technical team can inspect and version. For the first one to three deployments, our engineers pair with your team until your delivery model owns it end to end.

Kelasa becomes the service layer across Slack, Teams, email, and the web portal. It resolves IT, HR, finance, and security requests, using deterministic workflows for the actions and agent judgment for the conversation, with approval gates and a full audit trail on everything it touches.

We work with a focused set of partners in each market, so we can co-deliver properly and never put two partners on the same customer. The fit of the team matters as much as the size of the business.

Co-delivery, not just a license. You get reference agents tuned for IT, access, finance, HR, and security, embedded engineering on your first builds, margin tiering, roadmap access, and co-marketing on every customer win.

Build the AI service layer
with us.

A short conversation about your firm and where AI agents fit into the service you already deliver.

Partnerships call30 minVideo call
Start the conversation
Or email partners@kelasa.ai