Password & MFA resets
Verify identity, reset credentials, and re-enroll MFA across Okta, Entra, and Google, without a ticket sitting in a queue.
AI agents for IT and employee service.
Kelasa builds AI agents that resolve everyday IT, HR, finance, and security requests, right inside the tools your employees already use. You build, govern, and improve them without writing code.
Use cases
Where Kelasa agents do the work.
Put agents to work across IT, HR, finance, legal, engineering, and security, on the everyday requests your company runs on.
Access requests
Provision app, group, and system access against least-privilege policy, with manager approval gates on anything sensitive.
App installs & licensing
Push approved software, assign licenses, and reclaim unused seats across your MDM and SaaS admin consoles.
VPN & network access
Troubleshoot VPN, Wi-Fi, and SSO connection issues, then escalate with full context when hands-on work is needed.
Device management
Enroll, lock, wipe, and reassign laptops and phones through Jamf or Intune, triggered by a single request.
New-hire provisioning
Stand up accounts, groups, and equipment from an HRIS event, so day one is ready before the employee logs in.
Incident triage
Classify inbound issues, gather diagnostics, and route to the right team inside Slack, Teams, or your portal.
Agent Studio
Everything an agent needs
to do real work.
Build, manage, and improve your agents in one place. Ground them in your knowledge, define how they work, and ship changes without writing code.
AI Assistant
Build and manage your agents in plain language, so your whole IT and service team can improve them, no code required.
Build by prompt
Create or modify your agent simply by describing how you want it to behave. Update its journeys, integrations, guardrails, and tone.
Leverage existing documentation
Upload SOPs, runbooks, or recorded interviews with your subject matter experts to create journeys from scratch.
Improve your agent
Flag an issue and the assistant creates a fix and a simulation test, so the same problem never reaches an employee again.
Workflows
Automate a single, end-to-end action with a deterministic workflow. Describe it in plain language, Kelasa generates the code, and it runs exactly the same way on every request.
Runs deterministically
A workflow executes exactly as written, so the same request always follows the same path. Kelasa compiles each one to bytecode.
Generated, then yours to edit
Describe the workflow in plain language and Kelasa writes the code. Technical teams can inspect, edit, and version it like any other repository.
Triggers, approvals, and audit
Run a workflow from a journey, a schedule, or a webhook, with approval gates on sensitive steps and a full audit log of every run.
Journeys
Write a playbook that tells your agent how to handle a request, the same way you would train a new service-desk teammate. The agent follows your instructions, gathers what it needs, and decides when to act.
Agent instructions
Define how your agent should handle a scenario from start to finish: what to ask, what context to weigh, and how to respond.
Knows when to act
The journey decides when to trigger a workflow, what to confirm with the user first, and when to escalate to a person.
Testing and simulations
Test and adjust your agent's behavior as you write new journeys, so you can validate how it responds before releasing.
Knowledge
Enrich your agent with the expertise and context it needs by connecting all of your knowledge sources.
Knowledge management
View, manage, and edit the content that grounds your agent, from runbooks and Help Center articles to HR and finance policies.
Knowledge gaps
Kelasa automatically identifies common questions missing from your knowledge base to improve your agent's performance over time.
Retrieval and audits
Your agent knows when and where to find real-time information, and always provides a trace of its logic in every response.
Studio foundations
Enterprise-grade control and visibility.
Security, observability, control, and human oversight are part of the platform, so every agent stays accountable as it scales.
Security
Encryption in transit and at rest, PII redaction, role-based permissions, and approval gates, with an audit trail on every action your agents take.
Observability
Decision traces, tool-call logs, and eval scores on every run. Reviewable by the IT, security, and people teams who own the workflow.
Customizability
Configure workflows, guardrails, brand voice, escalation paths, and approval gates to match how each team, and each MSP customer, actually runs.
Human in the loop
Approval gates, escalation paths, and reviewer handoffs on the actions that matter, so a person stays accountable for every change to access, identity, or production systems.
Standards & controls
ISO 27001GDPRSOC 2
Channels
Meet every employee where they already work.
Slack, Teams, email, web portal, voice, MCP. One agent, one set of guardrails, one audit trail across every surface.
Slack
Teams
Email
Portal
Voice
MCP
API
+ Custom
Deployment
Run it yourself.
Or let your MSP run it for you.
Three ways to put Kelasa to work. Pick the one that matches how your team already buys IT.
01
MSP-delivered
Your existing managed service provider builds, runs, and improves your agents on Kelasa. Same partner you already trust. Same SLAs. New capability.
02
Co-deployed with Kelasa
Our deployment engineers embed with your team and ship the first agent end-to-end, then hand the keys over.
03
Self-serve
Sign up, build your first agent in Studio, and roll it out at the pace your team controls.
Get started
See what Kelasa can do
for your service desk
A focused working session where we run real IT, HR, and finance requests through Kelasa, on the tools and systems you already use.